Hello!
With some delay, without diminishing the meaning of my words, I am writing to you to express my good customer impressions of your work.
Despite the unpleasant circumstances that arose with the stone I originally chose for the kitchen counter, I would like to congratulate you on the flexibility you have shown in resolving my case. Customer satisfaction is not easy to achieve and when such a situation arises, the most important thing is how it is resolved. In continuation of this – you have definitely shown that you care about the service you offer and you have protected your good name as professionals. You took on the inconveniences that occurred as your commitments – changing the sink, the difference in the value of the material, installing the countertop at a time convenient for me.
Once again – I congratulate your entire team for their professional attitude and wish you successful business!
In my face you have a satisfied customer who would definitely recommend you to her friends.
Best regards,
Rositsa Petkova